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# 1
Purchased 2 Macbooks for $2500 from Apple (Canada). Spent for their exact same day shipment service which they utilize Uber for and it states provided however it wasn’t. Motorist took them or he provided to the incorrect individual that took them. If he in fact provided to the incorrect address, I reside in a high increase that does have cams however just in the lobby which indicates when the Uber motorist got on the elevator who’s to state he didn’t get the incorrect system and it’s his word versus mine.
I called Apple and they stated they would connect to Uber and return to me. 12 hours later on I got an e-mail from Apple stating:
“We have actually finished our evaluation with the provider concerning your delivery and have actually figured out that we are not able to offer a replacement or procedure a refund.”
I could not think my eyes. Gotten the phone and called them and what they didnt inform me in the e-mail was that I must submit a cops report (which ive done). They stated do the authorities report and the cops will connect to Apple. Issue is I talked with the authorities and they stated they do not connect to anybody, Apple connects to them as soon as I provide Apple the authorities report number. Apple likewise stated they pertained to that choice due to the fact that Uber states the product reveals as provided.
Essentially I’m worrying. By checking out online it appears like this has actually occurred to others and they didn’t get their cash back. I’m simply questioning if anybody here has remained in a scenario like this or can offer me any guidance?
Thanks.
——- UPDATES ——-
EDIT 1:
Little upgrade:
Great deals of individuals online informed me to get in touch with Tim Cook by e-mail. Undoubtedly not anticipating him to respond however obviously he has a group that reacts to these e-mails for circumstances like this. Got a call today from a great woman that asked a couple concerns and for the authorities report number and to forward the initial e-mail i received from Apple informing me they wouldnt assist me with a refund or replacement. She stated she took control of the case and is checking out it and to anticipate an employ a day or 2. She appears quite high up the food cycle.
One thing I discussed to her and to the authorities that came to visit me, was when somebody visits/delivers anything to my structure they should buzz in. This comes through as an inbound contact my phone. I informed her and the authorities that I will provide my login information for my phone provider to see I had no inbound calls within hours of the expected shipment.
I’m positive that if this is really checked out by a genuine individual who wishes to put in the time to discover the fact than it will end in my favour.