By Nick Godt Published December 8, 2024 11:32 AM
Rivian
Can the exact same car brand name sit both at the bottom of owner scores in regards to dependability and at the top in regards to total owner fulfillment? When that brand name is Rivian, the response is a resonant yes.
Rivian ranked primary in complete satisfaction for the 2nd year in a row, with owners specifically offering their R1S and R1T electrical lorry (EV) high marks in regards to convenience, speed, drivability, and ease of usage, according to the most recent Consumer Reports (CR) owner complete satisfaction study.
And love from Rivian owners does not stop there: 86% of them would purchase once again from the California-based EV maker. That puts Rivian well ahead of BMW and Tesla, the next 2 competitors in regards to owner complete satisfaction.
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Rivian, a relatively brand-new EV maker, sinks to the bottom of the CR study in terms of dependability.
“Since EV innovation is still reasonably brand-new, car manufacturers continue to work the bugs out of their powertrains and platforms,” states Steven Elek, who supervises vehicle information analytics at Consumer Reports. “But we likewise see concerns with their non-EV elements, such as the current infotainment and electronic functions.”
CR's study collected information from owners of about 300,000 cars of the 2022 to 2024 design years. For dependability, it determines 20 difficulty locations, varying from annoyances– squeaky brakes and damaged interior trim– to significant disappointments, such as possibly pricey issues including out-of-warranty engines, transmissions, EV batteries, and EV charging.
As CR notes, Rivian wasn't the only car manufacturer getting mismatched rankings in regards to complete satisfaction and dependability. BMW, which can be found in 2nd in regards to complete satisfaction, likewise got average scores for dependability. By contrast, Subaru was ranked as the most total trustworthy brand name, while getting typical fulfillment scores.
“Owner fulfillment scores for a brand name or specific cars and truck may not constantly compare with its dependability, particularly for brand-new designs,” CR states. “Even vehicles that need regular journeys to a car dealership service center can make owners delighted since the new-car service warranties take the monetary sting out of an undependable car.”
Nick Godt has actually covered worldwide company news on 3 continents for over 25 years.
Rivian R1S vs. Kia EV9: Is the more costly electrical SUV truly much better?
While electrical crossovers have actually ended up being incredibly popular, SUV-sized cars have not been rather as typical. Sure, Tesla calls the Model X an SUV, however numerous consumers think about a particular sizes and shape of automobile when they consider an SUV– and the Tesla Model X does not actually fit that. Now, nevertheless, real electrical SUVs are lastly coming out– like the Rivian R1S and the Kia EV9.
The Rivian R1S might originate from a lesser-known and smaller sized brand name, however that definitely does not make it even worse.
