Chatbot’s Mistake Costs Air Canada Hundreds Of Dollars In Compensation
Air Canada's AI chatbot misrepresented the business's discount rate policy to specific consumers, as an outcome of which they are now required to pay a substantial settlement to those impacted.
The event occurred in November 2022 when British Columbia resident Jake Moffatt logged onto the airline company's online website to schedule a ticket to his granny's funeral service in Ontario.
The judgment was handed down 14th February, providing Air Canada 14 days to abide by it.
The customer-service chatbot then showed him a bereavement discount rate, mentioning that if he utilized it within the next 90 days, he 'd be reimbursed a part of his present ticket along with the return ticket.
That info was incorrect. According to the policy of Air Canada, a consumer can just receive a bereavement ...
