Air Canada purchased to pay consumer who was deceived by airline company’s chatbot
Canada's biggest airline company has actually been purchased to pay payment after its chatbot provided a consumer unreliable details, misinforming him into purchasing a full-price ticket.Air Canada came under more criticism for later trying to distance itself from the mistake by declaring that the bot was "accountable for its own actions".In the middle of a wider push by business to automate services, the case-- the very first of its kind in Canada-- raises concerns about the level of oversight business have more than the chat tools.In 2022, Jake Moffatt got in touch with Air Canada to figure out which files were required to receive a bereavement fare, and if refunds might be approved retroactively.According to Moffat's screenshot of a discussion with the chatbot, the British Columbia home...